Accessible Travel

• Access-Able Travel Source text only

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• Voice: 1-800-778-4838
• TTY: 1-800-455-9880

The Hotline is available from 7 a.m. to 11 p.m. Eastern Standard Time, seven days a week. It serves two main purposes: (1) education and (2) assistance in resolving disability-related air travel problems.

• Information for the Air Traveler with a Disability
• Disabled Sailing of British Columbia (DSA-BC) Sailing for people with significant physical disabilities got its start in Canada in 1989, when Sam Sullivan used a British-made Sunbird dinghy to launch the first few sails at the Jericho Sailing Centre on English Bay. Today, the Disabled Sailing Association of BC (DSA-BC) operates eight specially designed Martin 16 sailboats and hosts between 800 and 1,000 sailing experiences annually at Jericho and more from its affiliated branches in Victoria, Chemainus and Kelowna. Inspired by DSA-BC and Sam Sullivan’s efforts to expose more and more people with very high levels of physical disabilities to the sport, adaptive sailing has now spread across Canada, throughout the US and around the world. Disabled sailing now plays a major role in the Summer Paralympics every four years. [Canada]
• Passengers with Disabilities

• COMPLAINT by Donna Pistell that VIA Rail Canada Inc. did not provide adequate accessible rail services in contravention of section 113 of the Canada Transportation Act, S.C., 1996, c. 10.
• Council of Canadians with Disabilities Press Release: Disabled Community Outraged at VIA Appeal of CTA Order to Make Trains Accessible
• When is an escort considered an escort for a free fare? APPLICATION by Chantal Laprise pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, regarding the level of assistance that VIA Rail Canada Inc. provided to her when she requested information on the cost of a return trip between Toronto, Ontario, and Montréal, Quebec, for her attendant.